Terms & conditions

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Terms & conditions 2016-10-31T15:45:40+00:00

Conditions of use

Welcome on purenaturalcosmetics.info

This notice contains the terms and legal conditions that govern the web site purenaturalcosmetics.info.

The Site is owned by Nirit Yogev, a Dutch Company, in adhering to Dutch law.

“Entering this web site the User and Purenaturalcosmetics.info agree that the laws and the regulations of the Dutch State will enforce any questions pertinent to the use of the Site. The User and Purenaturalcosmetics.info also agree to submit exclusively to the competent Court of Amsterdam for the questions above. Purenaturalcosmetics.info does not guarantee in any way that material present on the Site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”

Users of the Site, accept and agree to respect all the conditions included in this declaration. The access and the use of this Site is not allowed to Users that not accept these terms.

The access and the use of the Site are for personal use only.

Purenaturalcosmetics.info publishes information on the Site in order to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Purenaturalcosmetics.info will execute correction as soon as possible.

Purenaturalcosmetics.info reserves the right to make corrections and changes to the Site when necessary, without giving prior notice.

Purenaturalcosmetics.info does not offer any guaranty that the information published on the Site, is in conformity with the laws of the User’s competent jurisdiction.

The Site is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, Purenaturalcosmetics.info declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the Site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser.

Purenaturalcosmetics.info reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.

Items featured on the Site reflect the actual availability of the item in color and size.

Purenaturalcosmetics.info reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with Purenaturalcosmetics.info.

Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

Purenaturalcosmetics.info reserves the right to decline an order in the event that our bank does not receive verification from the Client’s bank.

It is at the sole discretion of Purenaturalcosmetics.info to reserve the right to decline, to process and/or to ship an order and/or offer service to anyone at any time. Any order or any service not processed, or refused or not shipped, will be refunded, if already paid.
The products on sale on the Site are destined to the “Final Customer”.

By “Final Customer”, Purenaturalcosmetics.info intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at the Site.

Therefore, Purenaturalcosmetics.info invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with Purenaturalcosmetics.info nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.

In regard to the commercial policy described above, Purenaturalcosmetics.info reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

Pease note that backorder facility is not available. Any order including item not available, will be cancelled and the Client promptly refunded.

All Clients who enter into a commercial relationship with Purenaturalcosmetics.info by placing an order, MUST have the item delivered. If at any time, a Client refuses the delivery or requests a return to sender all extra shipments and any import fees will be deducted from any eventual reimbursement.

To place orders at the Site, Clients must:

  • be 18 years or older.
  • be eligible to enter legally binding contracts.
  • be competent to enter legally binding contracts.
  • have a valid POP e-mail address.
  • have a valid Credit Card for authorization and payment, or a bank deposit, or a Paypal verified account.

Special Import Requirements for United States residents:

Clients in the United States must have a Social Security Number or NON US CITIZEN Import Number called a CPB – Customs Border Protection – assigned number to properly import goods and pay import fees to the US Government Custom’s Agency. The process to obtain a CBP assigned import number generally takes 10 business days. For more information please visit the US Customs Border Protection Official Site: http://www.cbp.gov/

All orders from the Site will be subject to import fees outside of the European Community and it is the sole responsibility of the Client to comply with import regulations and pay import fees.

If the package is not successfully delivered to the Client’s address as per the Site commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

 

ORDERS

Clients place orders on line and provide Credit Card details to a protected online banking system provided by PayPal.

Purenaturalcosmetics.info’s Clients are guaranteed maximum Credit Card security as all transactions are processed by PayPal.

Purenaturalcosmetics.info customer care agents will never ask for nor accept credit card numbers and/or expiration dates

If there are sufficient funds and the account is a valid account, PayPal immediately confirms that the transaction has been authorized.

Authorized funds are simply “blocked” funds on the Client’s account. The funds are NOT debited.

Purenaturalcosmetics.info has up to 30 calendar days to confirm the availability and status of the merchandise and request verification of the transaction by contacting the Client’s bank for approval of the charges before the authorized status is confirmed as a charge to the Credit Card.After 30 days, the

Transaction must be debited or cancelled.Purenaturalcosmetics.info charges Client’s Credit Cards when parcel is ready to shipment.

We remind first-time Clients that Purenaturalcosmetics.info can request our Bank to contact the Client’s bank for approval of the charges. This verification process will delay immediate shipping.

Credit Cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the Credit Card company processes the transaction.

We remind our Clients in Russia that due to Russian Custom’s procedures, Purenaturalcosmetics.info accepts Bank Wire Transfer as the sole method of payment. Please contact info@purecosmetics.info for further information.

 

VAT EXEMPTION

Product prices published on the web site Purenaturalcosmetics.info reflect the actual retail price of the goods. The local Dutch VAT taxes are included.

Orders shipped outside of the European Economic Community are exempt from Dutch Valued Added Tax.

Please be reminded that shipments destined outside of the European Community are subject to import fees (DDU Deliver Duties Unpaid) based on the Client’s home country regulations. Payment of these DDU fees is the sole responsibility of the Client.

Shipments to the UNITED STATES – please note:
The US Government Custom’s Agency requires a Social Security Number or NON US Citizen Import Number – CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days. For More information: www.cbp.gov/

SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO THE NETHERLANDS AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO THE NETHERLANDS AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

 

SHIPMENTS

Purenaturalcosmetics.info ships worldwide, only with prestigious couriers. Please note that couriers migt not deliver to P.O. Boxes, or personal mailboxes.

Purenaturalcosmetics.info can ship to alternative or 3rd party addresses, but in the same country of the client. However, this always requires that you are a previous customer already.

We remind first–time Clients that Purenaturalcosmetics.info will request that address delivery of first order must match with Client credit card billing address.

Unfortunately, we only ship to one address per order, so we cannot ship a single order to multiple addresses.

Purenaturalcosmetics.info reserves the right not to ship packages to any address that it feel may be suspect.

If you have enquiries regarding this matters, please fill free to contact info@purecosmetics.info.

As per laws regulating commerce and trade, all shipments are accompanied with an official invoice with the declared values of each item in Euro. Discounted items reflect discounted prices. It is illegal to declare lower values or the items as gifts as per international import regulations.

By default, product prices published on this Site are Dutch VAT included until you proceed to check-out with your order. The VAT are then calculated according to your shipping destination and itemized on the Order Summary page.

Please note that Dutch VAT will only be applied to orders dispatched within the European Community. Order dispatched outside EU are exempt from Dutch Valued Added Tax.

DDP (Delivery Duty Paid) – Inside European Community
Shipments in the European Economic Community calculate import duties, custom fees and local sales taxes within the price published on the web site.There are no additional fees to pay upon delivery. (UE countries includes: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Great Britain (UK), Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia, Spain and Sweden.)

DDU (Delivery Duty Unpaid) – Outside European Community
Orders shipped outside of the European Economic Community are exempt from Dutch Valued Added Tax, but are subject to import duties, local taxes and customs fees.Payment of these DDU fees is the sole responsibility of the Client.

Shipments to the UNITED STATES – please note:
To receive an import, the US government custom’s agency requires a social security number or NON US Citizen Import Number – CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days.

SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO THE NETHERLANDS AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO THE NETHERLANDS AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

We remind first–time Clients that Purenaturalcosmetics.info can request our bank to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.

Shipment fees:
Please see our FAQ

We remind first–time Clients that Purenaturalcosmetics.info can request our bank to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.

Shipments outside of the European Economic Community are exempt VAT (Dutch Value Added Tax) BUT ARE SUBJECT TO IMPORT FEES. Payment of these DDU fees is the sole responsibility of the Client.

Purenaturalcosmetics.info shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer covered by the insurance.

Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise. Purenaturalcosmetics.info boxes are carefully packaged in white strong paper box.

For any reason, if the box looks tampered or is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with the local correspondent couriers office and contact Purenaturalcosmetics.info at info@purecosmetics.info .

If for any reason, an order from Purenaturalcosmetics.info is not successfully delivered to the Client’s address as per the commercial agreement, the package risks being sent back to The Netherlands at the Client’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.

 

RETURN POLICY

If, for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 14 days of delivery.

Used products can be returned if the product is causing an unwanted (allergic) reaction within one week. Used products will only be refunded with a voucher.

In order to facilitate the return of items, please read carefully and follow the official Purenaturalcosmetics.info RETURN POLICY as stated here below:

The original Tag must be attached to the item(s).

Clients must contact info@purecosmetics.info with a written request to return the item(s) within 10 days from the date of delivery. The written request must include the Order Number(s), Item Code Number(s) of the item(s) to be returned.

Once the written request is received, Purenaturalcosmetics.info will send a email written confirmation to the Client including the Return Authorization Number. Clients must indicate this R.A.N in their shipment.

The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion.

The return of the unused item(s) must reach Purenaturalcosmetics.info within 10 (ten) days of the written confirmation from info@purecosmetics.info .

The Client is responsible for shipment of the returned item and any eventual import fees.

In the case of defective merchandise, or an error in the order on the part of Purenaturalcosmetics.info, Clients must follow the instructions above. Purenaturalcosmetics.info reserves the right to request photographic support for returns regarding defective merchandise before authorizing the return and the eventual charges for the shipment and import fees. Purenaturalcosmetics.info will ship Clients the returned corrected goods free of charge.

Purenaturalcosmetics.info reserves the right to refuse unauthorized returns.

Purenaturalcosmetics.info will NOT accept any items that have been opened, used or altered for any reason.

Purenaturalcosmetics.info reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.

Please handle items very carefully, because Purenaturalcosmetics.info will NOT accept any items that have Tags removed or cut in any way

Please note that all sales are FINAL for ALL discounted items and are non-returnable.

All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Purenaturalcosmetics.info and must meet all the requirements listed under the Return Policy.

If the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from info@purecosmetics.info and the refund, less the original shipping charges (and any re-stocking fees), will appear on the Client’s Credit Card (or Bank or Paypal) statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.

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